Technical Production Manager

At The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class events, positively impacting the world around us.’

The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,100 events for a range of Irish and international clients and won 64 awards. Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events.

At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service’. At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment.

To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Technical Production Manager to join our Technical team at The Convention Centre Dublin (The CCD) in a full-time permanent basis.

Benefits

At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

• A competitive salary
• A flexible working environment, in a city centre location
• Corporate Pension Scheme, with Employer Contribution
• 23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days
• On site staff restaurant
• Bike to Work Scheme, with Employer Contribution
• Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)
• Comprehensive Health Insurance
• Workplace wellbeing programme
• Training and development opportunities
• Employee Assistance Programme

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.

Key Objective

To manage and organise events, ensuring client expectations are met and costs are as per agreed budget and invoiced appropriately. Responsible for management of CCD Technical services.

Key Responsibilities

• To be the client’s Technical point of contact, attend any meetings, ensuring that all necessary information is collated and kept up to date.
• Accurately record and disseminate event information through EBMS to clients and other departments (E.g. function scripting, tech sheets, quotations, purchase orders, service orders, pre-event briefings, etc).
• Responsibility for managing quality of service delivery.
• Accountable for collating and completing relevant event Health and Safety documentation (Risk Assessments, Method Statements, plans, etc) where appropriate.
• Deliver events within package parameters and on budget and responsible for ensuring effective distribution of CCD Technical equipment on events.
• Responsible for accurate and timely management of any staffing requirements for events, including allocation and rostering.
• Be the Technical management presence on the floor during the delivery of events.
• Responsible for the day to day management of allocated staff by discipline.
• Management of Technical staff, freelance staff and sub-contractors in the delivery of quality events.
• Responsible for the welfare of Technical and freelance staff during events.
• Responsible for managing technical costs of allocated events.
• Review of client-approved designs, ensuring CCD standards of specification are delivered.
• Responsible for closing out event, including actualling of event costs on EBMS, approval of crew hours, event debrief and capturing and actioning any key learnings.
• Responsibility for agreeing internal and third-party costs and for ensuring POs are raised, invoices are issued and any queries are resolved in line with The CCD procedures.
• Responsible for identifying areas for improvement in production and venue operational delivery.
• Manage and monitor client satisfaction by identifying areas to add value to the client experience.
• Responsible for any additional upsell opportunities after the design phase.
• To comply with, review and update Standard Operating Procedures in conjunction with the HOD.
• To proactively support and produce internal events when necessary.
• To undertake all training as identified by The CCD.
• To undertake any other duties as reasonably requested by manager.

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that are reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.

Person Specification

• Previous technical production experience.
• Strong customer service focus.
• Time management and organisational skills.
• Strong communication skills, both written and oral.
• Good numeracy.
• Team-player.
• Team leadership experience.
• Sales skills.