Senior ICT Engineer

To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Senior ICT Engineer to join our team at The Convention Centre Dublin (The CCD) on a full-time permanent basis.

Key Objective

To provide a fit for purpose service to both internal corporate users and to external clients of The CCD by ensuring the server and network system are maintained at their optimal level. To take responsibility of the key areas of the ICT team that keep the business operating at an optimal level and provide support for more junior members of the ICT team.

Key responsibilities include but are not limited to the following:

Network Management (LAN/WAN)

• Support, maintain, manage the Corporate LAN, WAN, Wi-Fi
• Wireless Infrastructure configuration and management and design
• Liaise with Carriers on installation, configuration, and problem resolution
• Network Monitoring
• Management and support of firewalls and remote access solutions
• Ensure compliance with industry best practice security standards
• Responsibility for Cisco Core infrastructure including VLANS and VRFs
• Responsibility for overall Server and storage infrastructure
• Manage vendors who act in a support role for ICT services and hardware devices and report on their SLA compliance

System Management

• Support and integration of software systems, both general desktop packages and business specific packages
• Management and design of Active Directory and Office365
• SAN Management and monitoring
• Microsoft SharePoint support, design and backup
• VMware and ESX Cluster Management
• General application and SQL database support and backup
• Help with the design and implementation of Disaster recovering and continuity planning
• Manage Planned Preventative Maintenance schedules and assign role to tasks
• Manage all software licenses within the business
• Manage all hardware warranties and support contracts

Desktop Environment Management

• Responsible for hardware research and device selection (with team)
• Service desk ticketing monitoring
• Coms room oversee of cabling and Patch Management
• Instruction of other teams members on correct build and rollout of desktops

Event/Client Management

• Liaise with external clients to identify requirements and raise service orders
• Take part in the design and delivery of client events (after hours and weekends)
• Support, troubleshooting, resolution of clients, exhibitors and delegates issues
• Configure infrastructure based on event/client requirements
• Sign off on designs and implementation by other ICT engineers

Project Management

• Develop business cases proposal
• Develop project plans
• Hold project meetings
• Manage and implement projects
• Managing projects of the other team engineers

Other Responsibilities

• Take part in the On-Call support process
• Attending sessions of communication for senior managers and communicating down.
• Decision maker when HoD is unavailable
• Responsible for technical documentation creation and distribution

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.

Person Specification

The successful candidate will have:

• 10 years in an IT role
• 3 years in a people management role
• Experience of 3-5 years working with Cisco infrastructure (Cisco qualified)
• Experience of 3-5 years in VMware Server implementation
• Experience of 5-7 years in Microsoft Server environment (Microsoft qualified)
• Strong troubleshooting and resolution skills
• Evidence of a strong customer service focus
• Strong team-working and communication skills
• Project management experience
• Ability and experience in managing team of engineers
• Developing long term ICT strategies for the business
• Identify and highlight risks to the business from an ICT perspective
• Ability to talk up to Senior managers
• Demonstrate strong customer service values and understanding
• Provide innovative technical solutions for the business

At The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class events, positively impacting the world around us.”

The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,000 events for a range of Irish and international clients and won 64 awards. Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events.

At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service’. At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment.

Benefits

At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

• A competitive salary
• A flexible working environment, in a city centre location
• Corporate Pension Scheme, with Employer Contribution
• 23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days
• On site staff restaurant
• Bike to Work Scheme, with Employer Contribution
• Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)
• Comprehensive Health Insurance
• Workplace wellbeing programme
• Training and development opportunities
• Employee Assistance Programme

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.