Sales Account Manager - Association

About The CCD

The Convention Centre Dublin (The CCD) was developed to provide a world-class conference venue in the heart of Ireland’s capital city, an ideal location to entice the international business tourism market.

Since The CCD opened in September 2010, we have hosted over 2,400 events and welcomed over 1.5 million visitors and delegates.

To date, The CCD holds 67 awards and a number of internationally recognised accreditations and certifications. The business continues to position Ireland on the world stage for international conferences, congresses and events.

Working at The CCD offers you the opportunity to make a difference and play a part in encouraging business tourism to Dublin and Ireland.

The CCD provides employees with the opportunity to engage with a diverse range of clients, service partners and colleagues who are at the top of their game. The CCD is a place where you can learn and improve your skills in your area of expertise.

The CCD is synonymous with the Dublin cityscape and working in this iconic building offers an exciting and interesting work life. The CCD recognises the importance of balance and encourages a positive work/life balance among all its employees, including flexible working hours, working from home, a wellbeing programme and a supportive leadership structure.

To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Sales Account Manager - Association to join our team at The Convention Centre Dublin in a full-time permanent basis.

Benefits

• At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

• A competitive salary

• A flexible working environment, in a city centre location

• Corporate Pension Scheme, with Employer Contribution

• Comprehensive Health Insurance

• 23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days

• On site staff restaurant

• Bike to Work Scheme, with Employer Contribution

• Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)

• Workplace wellbeing programme

• Training and development opportunities

• Employee Assistance Programme

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.

Key Objective

To identify and convert new business opportunities within the international and domestic association conference market for The Convention Centre Dublin. Proactive role focused on seeking out and driving growth across new business and existing client accounts.

Key Responsibilities

• Hybrid role, responsible for identification of prospective clients predominantly within international association market, with an element of domestic focus. 

• Mapping and developing out key relationships across client ecosystem, leading to qualified brief generation and sale.

• Development of long-term client relationships through proactive sales activities

• Undertake full and thorough research to establish potential market sector growth areas for new business

• Preparation of detailed and creative presentation documentation showing how The CCD can help client achieve event goals

• Engaging in client meetings, both locally and abroad, to drive the business of The CCD

• Influencing client decisions, through effective negotiation and excellent customer focus, to win new business to achieve targets of over €1 million. Targets subject to business budget need year on year.

• Negotiation of contractual terms with clients and contract management.

• Responsible for management of client relationship of assigned accounts, before during and after events.

• Effective planning for future sales activities based on agreed KPIs and to meet individual target.

• Accurately recording and documenting client activity and forecasting information in Momentus (CRM) to allow for business planning, and in accordance with agreed processes.

• Comply with the Policies and Standard Operating Procedures of The CCD.

• Undertake any other duties / projects as reasonably requested by line manager.

• While primarily focus will be on the association market, the role holder may be required to support other markets or shift weight of focus per business needs.

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.

Person Specification

• Experience within a client focused business development and sales role

• Min 2-3 years’ experience

• A proven track record in maximising sales & achieving individual target

• Strong negotiation and influencing skills

• An ability to self-motivate and be proactive

• Strong time-management and organisational skills

• Strong team-working skills

• A commitment to delivering excellent customer service

• Excellent interpersonal skills

• Innovative and creative approach to sales generation

• Experience or familiarity with public sector or associations a plus, but not essential