Rostering Administrator

The Convention Centre Dublin (The CCD) was developed to provide a world-class conference venue in the heart of Ireland’s capital city, an ideal location to entice the international business tourism market. 

Since The CCD opened in September 2010, we have hosted over 2,300 events and welcomed over 1.5 million visitors and delegates. To date, The CCD holds 66 awards and a number of internationally recognised accreditations and certifications. The business continues to position Ireland on the world stage for international conferences, congresses and events.

Working at The CCD offers you the opportunity to make a difference and play a part in encouraging business tourism to Dublin and Ireland.  The CCD provides employees with the opportunity to engage with a diverse range of clients, service partners and colleagues who are at the top of their game. The CCD is a place where you can learn and improve your skills in your area of expertise.

The CCD is synonymous with the Dublin cityscape and working in this iconic building offers an exciting and interesting work life. The CCD recognises the importance of balance and encourages a positive work/life balance among all its employees, including flexible working hours, working from home, a wellbeing programme and a supportive leadership structure.

To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Rostering Administrator to join our Business Support Team at The Convention Centre Dublin on a full-time permanent basis.

Person Specification

• Experience and Knowledge: Rostering experience is an advantage, strong ability to plan, prioritise, and manage a varied workload efficiently. The ability to analyse data and work to tight deadlines.

• Technical: Proficient in working with various systems and able to adapt quickly to new tools, good knowledge of Microsoft Office.

• Effective communication: both verbal and written, to build understanding and trust.

• Customer focus: with a proactive approach to anticipating and meeting client needs, whilst delivering exceptional customer care.

• Teamwork: contributing positively to group objectives and supporting colleagues.

• Strong interpersonal skills:  fostering positive relationships at all levels, self-motivated.

Key Objective

To provide a rostering support service to the Events and Technical department, cover reception and phones and provide general administrative support for The CCD.

Key Responsibilities

Rostering Administration:

• Coordination of event hosts and technical team rostering using uTRAC roster system for all available shifts in an efficient and sustainable way within operational budgets and annualised hours contracts

• Be the operational department uTRAC superuser

• Tracking absences and recoding of such for weekly and annualised hours employees

• Raising of POs as required for both departments

• Create and update daily host sheets for each event

• Track and document changes to all contractor rosters 

Reception:

• To cover reception and help deliver five-star customer experience both internally and externally. This includes:

(i)    Monitoring and actioning Business Support inbox

(ii)   Answering, vetting and distributing calls from internal and external clients, managing all queries as appropriate

(iii)  Booking taxis and couriers as required

(iv)  Directing delegates around the building

(v)   Handling customer queries

(vi)  Minimising the access for non-delegates into the building

(vii) Supporting internal requests via radio

(viii)  Ordering stationery and raise related purchase orders as required

• To deliver ad hoc administrative requests as required

• To book meeting rooms as required (internally)

• Collate and distribute event timings for carpark and traffic reports

• Adhoc administration

• Any other duties assigned by Senior Receptionist and/or Director during periods of reduced workload.

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that are reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.

Benefits

 At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

• A competitive salary

• A flexible working environment, in a city centre location

• Corporate Pension Scheme, with Employer Contribution

• Comprehensive Health Insurance

• 3 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days

• On site staff restaurant

• Bike to Work Scheme, with Employer Contribution

• Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)

• Workplace wellbeing programme

• Training and development opportunities

• Employee Assistance Programme (EAP)

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.