Host Manager

About The CCD

The Convention Centre Dublin (The CCD) was developed to provide a world-class conference venue in the heart of Ireland’s capital city, an ideal location to entice the international business tourism market.

Since The CCD opened in September 2010, we have hosted over 2,400 events and welcomed over 1.5 million visitors and delegates.

To date, The CCD holds 67 awards and a number of internationally recognised accreditations and certifications. The business continues to position Ireland on the world stage for international conferences, congresses and events.

Working at The CCD offers you the opportunity to make a difference and play a part in encouraging business tourism to Dublin and Ireland.

The CCD provides employees with the opportunity to engage with a diverse range of clients, service partners and colleagues who are at the top of their game. The CCD is a place where you can learn and improve your skills in your area of expertise.

The CCD is synonymous with the Dublin cityscape and working in this iconic building offers an exciting and interesting work life. The CCD recognises the importance of balance and encourages a positive work/life balance among all its employees, including flexible working hours, working from home, a wellbeing programme and a supportive leadership structure.

To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Host Manager to join our Events team at The Convention Centre Dublin in a full-time permanent basis.

Benefits

At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

A competitive salary

A flexible working environment, in a city centre location

Corporate Pension Scheme, with Employer Contribution

Comprehensive Health Insurance

23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days

On site staff restaurant

Bike to Work Scheme, with Employer Contribution

Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)

Workplace wellbeing programme

Training and development opportunities

Employee Assistance Programme

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.

Key Objective

To manage and oversee The CCD Host Team, ensuring client expectations and financial targets for allocated events are achieved. To provide administrative and operational support for the Host Team.

 Key Responsibilities

• Roster The Host Team within event package limitations and budget

• Manage Hosts Team while working events

• Initial liaison point between client and other departments

• Responsible for monitoring quality of service delivery during events

• Manage client satisfaction by identifying areas to add value by the Host Team to the client experience

• Support Event Managers and Head of Events in the planning process to schedule host team as needed.

• Create staffing plans for larger events

• Responsible for ordering of uniforms for new Hosts.

• Responsible for raising PO’s for agency staff

• Responsible for monthly forecasting and actual cost submission for all allocated events

• Responsible for managing The CCD Hosts function on individual events, including Host allocation and rostering

• Quarterly training sessions with the host team in conjunction with the Senior Event Manager

• Escalation of disciplinary issues to Senior Event Manager in a timely fashion

• Ensure that the host pool is at a functioning level and arrange recruitment days with the People & Culture team as needed

• Responsible for onboarding new Hosts

• Compliance with all policies and SOPs of The CCD

• Any other projects as requested by Head of Events or Senior Event Manager

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.

Person Specification

• Event administration experience

• Minimum of 2 years’ experience in events 

• Experience in managing people at a team lead or supervisor level

• Time management and organisational skills

• Strong communication skills

• Team player