Sales Account Manager Association

At The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class event experiences, positively impacting the world around us.’

The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,300 events for a range of Irish and international clients and won 66 awards.  Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events.

At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service’.  At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment.

To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking an Account Manager Association to join our Sales team at The Convention Centre Dublin in a full time permanent basis.

Benefits

At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

A competitive salary

A flexible working environment, in a city centre location

Corporate Pension Scheme, with Employer Contribution

Comprehensive Health Insurance

23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days

On site staff restaurant

Bike to Work Scheme, with Employer Contribution

Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)

Workplace wellbeing programme

Training and development opportunities

Employee Assistance Programme

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.

Key Responsibilities

• Hybrid role, responsible for identification of prospective clients predominantly within international association market, with an element of domestic focus. 

• Mapping and developing out key relationships across client ecosystem, leading to qualified brief generation and sale.

• Development of long-term client relationships through proactive sales activities

• Undertake full and thorough research to establish potential market sector growth areas for new business

• Preparation of detailed and creative presentation documentation showing how The CCD can help client achieve event goals

• Engaging in client meetings, both locally and abroad, to drive the business of The CCD

• Influencing client decisions, through effective negotiation and excellent customer focus, to win new business to achieve targets of over €1 million. Targets subject to business budget need year on year.

• Negotiation of contractual terms with clients and contract management.

• Responsible for management of client relationship of assigned accounts, before during and after events.

• Effective planning for future sales activities based on agreed KPIs and to meet individual target.

• Accurately recording and documenting client activity and forecasting information in Momentus (CRM) to allow for business planning, and in accordance with agreed processes.

• Comply with the Policies and Standard Operating Procedures of The CCD.

• Undertake any other duties / projects as reasonably requested by line manager.

• While primarily focus will be on the association market, the role holder may be required to support other markets, or shift weight of focus per business needs.

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.

Person Specification

• Experience within a client focused business development and sales role

• Min 2-3 years’ experience

• A proven track record in maximising sales & achieving individual target

• Strong negotiation and influencing skills

• An ability to self-motivate and be proactive

• Strong time-management and organisational skills

• Strong team-working skills

• A commitment to delivering excellent customer service

• Excellent interpersonal skills

• Innovative and creative approach to sales generation

• Experience or familiarity with public sector or associations a plus, but not essential